Terms & Conditions

The use of this website is subject to the following terms of use:

When you contact our website, purchase a product, apply for a job or internship, it is through the TEFL Institute LTD. (herein, the TEFL Institute of Ireland). Registered in Ireland, company registration number: 613324

All intellectual property rights, including copyright, in the content displayed on this website belong to The TEFL institute of Ireland. All rights are hereby reserved.

You may only use the content of this website for your use. You agree not to download, copy, reproduce, modify, store, redistribute or commercially exploit in any way, any part of the content of this website without the prior written permission of the TEFL institute of Ireland.

The content of the pages on this website are for general information and use only. It is subject to change without notice.

All content is the intellectual property of The TEFL Institute Ltd.

We do not allow the sharing, posting, uploading, or other means of distribution of any of this content. This includes (but is not limited to) the course information, course materials, course assessments, assessment answers, personal communication or any other supporting documentation. The TEFL Institute reserves the right to cancel, withdraw or otherwise revoke the course access, course certification and official results of any learner who is found to have contravened this condition by sharing any of our intellectual property online, to other learners, or in hardcopy format.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, suitability, timeliness or performance, of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available on or through this website meet our particular requirements.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

This website may also include links to other websites. These links are provided for your convenience in order to provide additional information. This does not imply that we endorse the linked website(s). We accept no responsibility of any kind for the content of the linked website(s).

The TEFL Institute of Ireland is registered at Lower Main Street, Dungarvan,  Ireland.

New Headquarters address:  4 Shandon Street, Dungarvan, Co. Waterford, X35 A365
Company Registration Number: 613324

Please note that enrollment on our courses is subject to the following. You will be required to make full payment at the time of the booking or for optional courses you will be allowed to pay a 50% deposit.

Where you only pay a deposit you must pay the full balance by the balance due date (30 days after the deposit payment is received). If full payment is not received by the balance due date then we will cancel your booking and charge a cancellation fee amounting to 100% of the deposit monies paid. You will no longer have access to your Dashboard or materials.

These terms cover purchases on www.tefl.ie under the TEFL Institute instalment payment plan.

Please read these terms carefully before you submit your order to us. These terms tell you the agreement you are making when opting to pay by instalment for your course.
Information about us and how to contact us.

You can contact us by telephoning our customer service team on +353 15563038 or by writing to us at hello@tefl.ie

Who we are:
The TEFL Institute Limited, is registered at 254 Bóthar Chrois Araild,, Crois Araild, Dublin 6W, Harold’s Cross, Co. Contae Bhaile Átha Cliath, Co. Dublin Ireland. Company Registration Number: 613324

Your agreement when choosing to pay by instalments.
When opting to make payments for your course through instalments you are agreeing to the following terms: The TEFL Institute Ltd is providing credit to you for the outstanding balance for your course/internship based on your agreement to make payment on agreed dates.

Automatic payments on agreed dates will be taken from your card using the details provided at the booking. Confirmation of these details can be found in your confirmation invoice.
You should make sure that you have sufficient funds in your account on this date so that the payment goes through successfully.

If payment is unsuccessful on the first attempt, you are agreeing to attempted payments being taken again until the balance has been settled. Your course study, you will not be allowed to pass Module 3 until we receive a full payment and will be paused until the second part of the payment is made successfully.

If you have paid for your internship with our 20% deposit installment plan please note this is a non refundable deposit regardless of whether you are accepted onto the program or not.

Missed payments online courses

Missing instalment payments could have severe consequences and make securing credit more difficult in the future. If payment cannot be collected automatically through the above actions, then The TEFL Institute Ltd reserves the right to take further action to recover the outstanding debt owed. This may include but is not limited to:

• Withdrawing access to your account
• Adding late payment charges of 5% to the balance owed monthly
• Passing the overdue amount over to a debt collection company for retrieval

Missed Installment Payment Paid Internships

If you have opted for the payment in instalments then the second payment is due 30 days after the initial booking and payment.

The initial payment does not in itself mean that your booking is confirmed.

If full payment is not received by the day the full balance is due then we will cancel your booking and charge a cancellation fee amounting to 100% of the money paid.

In the event that you have already been accepted and your placement is confirmed and you fail to make the full payment by the day the full balance is due, your placement will be cancelled and we will charge a cancellation fee amounting to 100% of the money paid.

Should your application for the internship be unsuccessful,  you will receive a full refund minus 50% of the full price of the TEFL Institute training course included based on the amount you have already paid. You will retain full access to this course.

Discounts and coupon codes are applicable to online courses only unless otherwise stated and cannot be used in conjunction with any other offer. Offers are valid for the date shown on the website and only extended at the discretion of the TEFL Institute of Ireland management. A promotional code must be entered during checkout; discount codes cannot be claimed after enrolment.

All courses, material, content, tasks and certificates, are delivered online through The TEFL Institute of Ireland website. Course study time is a standard 6 months for any course that you purchase. This is ample time to complete all sections of training on our most comprehensive course. If you require more study time, you can purchase this at a fee.

Please note: Learners have 18 months of total access to their course(s), starting from the date of purchase. This includes the combination of the original 6 months of access included in the course purchase and the total time of any extra course extensions purchased. After 18 months, access will be permanently suspended, and all progress will be lost. To regain access, learners must repurchase the course(s) in full and restart from the beginning.

Certification for the course is dependent upon achieving a pass rate of the following:

• 180 Hour Level 5 TEFL Diploma course (Highfield) – 100%
• 180 Hour Level 5 TEFL Advanced Diploma course (Highfield) – 100%
• 60 Hour Level 5 TEFL Award in Teaching Business English course (Highfield) – 100%
• 60 Hour Level 5 TEFL Award in Teaching Online & One-to-One English course (Highfield) – 100%
• 60 Hour Level 5 TEFL Award in Teaching Other Subjects in English (CLIL) course (Highfield) – 100%
• 60 Hour Level 5 TEFL Award in Teaching English for Exams course (Highfield) – 100%
• 180 Hour Level 5 TEFL Certificate course (Highfield) – 100%
• 120 Hour Advanced TEFL Course – 80%
• 30 Hour IELTS teacher preparation Course – 80%
• 30 Hour TOEIC teacher preparation Course – 80%
• 30 Hour Teaching Business English Course – 80%
• 30 Hour Teaching Young Learners Course – 80%
• 30 Hour Teaching English Online Course – 80%
• 30 Hour Advanced Grammar for English Teachers Course – 80%

Should your course expire, it will become deactivated and you will not be able to access your course.

To reactive your online course, there is a charge for extending your study time depending on the length of time needed. During deactivation you will not lose any of your coursework, your account will simply be suspended whilst inactive.

You can purchase an extension of your online course through your dashboard or on our website. Options from a 1-month extension up to 6-month extension are available. Prices may differ.

Please note: Learners have 18 months of total access to their course(s), starting from the date of purchase. This includes the combination of the original 6 months of access included in the course purchase and the total time of any extra course extensions purchased. After 18 months, access will be permanently suspended, and all progress will be lost. To regain access, learners must repurchase the course(s) in full and restart from the beginning.

For information regarding a study extension purchase, contact hello@tefl.ie.

For the online accredited courses, If you fail your end of module test, you have an unlimited amount of attempts to retake the tests/quiz free of charge. Accredited courses include the 120 hour Premier TEFL Course and the specialist courses.

The 10 hour Virtual TEFL Course can be failed by the tutor and is at the tutor’s discretion. Major points are given to attendance and participation in teaching practice.

The 180 hour Level 5 TEFL Course is assessment based. During the online course, you are free to retake the tests as many times as you want before completion of the last module. Multiple choice questions will be automatically marked by the system and you may retake an unlimited amount of tests during this stage. After this point, your open-ended will be assessed by the academic team who will only review your most recent submission. As this is a Level 5 course, providing academic references is an essential feature to a successful assessment. Students will receive their first assessment free of charge as per the TEFL Institute’s assessment policy. If a second and third assessment is needed, a fee of €25 will be charged for each additional assessment. Upon failing all three separate opportunities for assessment, students will officially be recorded as a fail grade on their TEFL course. Assessment fees are non-refundable.

Plagiarism is defined as the practice of taking someone else’s work or ideas and presenting it as your own without appropriate credit. During your TEFL course, it is imperative to write answers in your own words or accurately credit your quote source. If plagiarism of our course materials, or any other online resource, is found to be present in any part of an assessment, the assessor will cease marking and request the learner remove all plagiarism before continuing. The learner will be subjected to a €70 / £70 / $70 fee to continue their assessment marking process. A full copy of The TEFL Institute of Ireland’s Plagiarism Policy will be present in the learning portal of any course where open-ended questions are part of the assessment.

The TEFL Institute of Ireland Plagiarism Policy (Highfield)

Using any AI content tool to create some or all of any answer in a written assessment is strictly forbidden. All written answers in the assessments must be written in learners’ own words at all times,
without exception. Any answer found to contain AI generated content will be failed, a penalty fee will be applied, and if found repeatedly, the course will be failed.

The TEFL Institute of Ireland – Artificial Intelligence Policy

• All written assessment answers must be in correct, grammatically accurate English.
• Small typing “errors” are understandable and will not be penalised.
• Consistent grammatical, language, structure, and meaning errors will result in the marking of an assessment being paused and returned to the learner to edit accordingly.
• In the instance of an assessment being sent back to the learner for poor English, a fee of £70 / €70 / $70 must be made.

If you are completing a level 5 qualification, it is required to provide references during your assessments. Academic references acknowledge your source, in the body of your work. A copy of the Guide to Academic Referencing will be present in the learning portal of any course where open-ended questions are part of the assessment.

Guide to Academic Referencing (Highfield)

180 Hour Level 5 TEFL Certificate course (Highfield)

180 Hour Level 5 TEFL Diploma course (Highfield)

As Level 5 courses require learners to attain a 100% pass mark. All coursework will be reviewed by The TEFL Institute of Ireland’s academic team upon successful completion of each module on the learning platform. A further assessment may be needed if a response does not fulfill the requirements of the question. All written coursework will be assessed and returned to the student with the assessment decision, feedback and assessment questions where necessary.

There are three assessments in total:

• Assessment 1: Covers materials from modules 1-3 
• Assessment 2: Covers materials from modules 4-6 
• Assessment 3: Covers materials from modules 7-10 

The TEFL Institute of Ireland’s students are awarded a maximum of three separate attempts for each assessment. All assessments will be completed on the Moodle learning platform. Feedback will be provided on the Moodle platform by an assessor under incorrect answers. Learners may submit assessments as many times as you like and only the most recent submission will be marked. If an assessment is submitted after the deadline date has passed (later than 23:59 GMT the day of the deadline), then the assessor will mark the assessment submission closest to the due date (on or before it). We do not accept any other type of assessment submission except for answers on the Moodle learning platform. This includes Word and PDF documents, email submissions or other written forms.

We reserve the right to collect further assessment submission evidence by means of a formal audio or video call at the discretion of the company. In special circumstances, in lieu of a further written assessment submission, the assessor may request to arrange a formal verbal conversation with you to discuss the context of the course. This will be explained in full beforehand.

Students will receive the first two submissions of each assessment free of charge as per The TEFL Institute of Ireland’s assessment policy. If a third assessment submission is needed, a fee of €35/ £33 / $35 will be charged for each additional submission. Upon failing all three separate opportunities for any individual assessment, students will officially be recorded as a fail grade on their TEFL course. Assessment fees are non-refundable. 

All assessments are marked and returned to the learner within 3 working days. This includes repeated assessment submissions, plagiarism reviews and missed deadline reviews. 

There are no deadlines for the first submission of any individual assessment except the overall course access time the learner has purchased. As standard, 6 months of course access time is given free with every course, but longer periods can be purchased. All three assessments must be completed within this time or a fee will be charged to extend the course access time.

Assessment Fees

Assessment 1

• Submission 1 – Free
• Submission 2 – Free
• Submission 3 – €35/ £33 / $35 fee

Assessment 2

• Submission 1 – Free
• Submission 2 – Free
• Submission 3 – €35/ £33 / $35 fee

Assessment 3

• Submission 1 – Free
• Submission 2 – Free
• Submission 3 – €35/ £33 / $35

Once submission 1 is marked for any individual assessment, if there are questions to resubmit then an assessor will set a 5 working day due date as standard. Submissions 2 and 3 of any assessment are subject to a deadline which must be met.

Students are allowed to request one free assessment extension of 10 working days for each assessment. This means, for example, if you want to extend Assessment 1, the assessor will give you a 10 working day deadline, then you are entitled to request a further 10 working days extension. Should you need another 10 working day extension, a €35/ £33 / $35 fee will be applied. Please note: you are only allowed one free extension per assessment – so if you use the free extension in Assessment 1 submission 2, then if you need Assessment 1 submission 2 then you will be subject to the fee as your free extension was previously used.

Please note that should any changes be implemented to the assessment process employed by The TEFL Institute of Ireland from the time your original assessment review took place and the time of your assessment submission, you will be required to comply with these changes to validate your qualification.

Updates to the assessment process are put in place to ensure the criteria and standards of this qualification as set by the awarding organisations, Ofqual and Highfield are adhered to by each learner.

60 Hour Level 5 Award courses:

60 Hour Level 5 TEFL Award in Teaching Business English course (Highfield)

60 Hour Level 5 TEFL Award in Teaching Online & One-to-One English course (Highfield)

60 Hour Level 5 TEFL Award in Teaching Other Subjects in English (CLIL) course (Highfield)

60 Hour Level 5 TEFL Award in Teaching English for Exams course (Highfield)

These courses include one written assessment at the end of Module 5. This assessment follow the same process as one single assessment from the 180 hour courses. Learners are awarded two free attempts to pass, with each subsequent attempt incurring a fee: €35/ £33 / $35. The assessment process is:

Assessment

• Submission 1 – Free
• Submission 2 – Free
• Submission 3 – €35/ £33 / $35 fee

All other rules regarding deadlines, marking times, and course extensions apply.

Digital TEFL Certificates – General

A personalised and unique digital TEFL certificate (PDF format) will be generated and available to download on successful completion of the 120-hour or any of the 30-hour TEFL courses. In the case of any Level 5 course (Highfield Qualifications), once all relevant assessments have been passed, you will receive your digital PDF certificate within 5-10 working days by email once it has been claimed by our academic team and released by Highfield Qualifications.

Hard Copy TEFL Certificates for Fast Track Courses

The TEFL Institute can provide a printed hard copy certificate when you have successfully passed a 120-hour or any of the 30-hour TEFL courses. It is printed and delivered worldwide from €25. Hard copies will be issued to the address requested by the customer at the time of ordering. Before ordering, confirm your name has the correct spelling. The name appearing on your TEFL certificate should match that of your passport, this is important when applying for a visa to work abroad.

The hard copy certificate delivery usually takes between 2-4 weeks depending on your location. Please note we send all hard copies via standard post. Should you wish to have it sent via registered post or DHL, there will be an additional fee and you should choose this at the time of ordering your certificate.

Certificates for Level 5 TEFL Awards

– 60-hour Level 5 Course / 180-hour Level 5 Diploma / 300-hour Level 5 Advanced Diploma

Digital certificates are included in your Level 5 course tuition fee. Once you have passed your assessments, we will claim your certificate from Highfield Qualifications and email you the digital certificate within 5-10 working days.
Please note, that we provide a single “Advanced Diploma” digital certificate for the 300-hour course package (if you choose to purchase a hard copy it will also be a single certificate). You will receive this certificate after successfully completing all components in this package: 180-hour plus 2 x 60-hour courses. The transcripts will include the names of every course you have completed, as well as the individual module names and information. If you would also like to have individual certificates for each of these three courses, there will be an extra fee.

Certificate Names (Digital or Hard Copy)

The TEFL Institute is not responsible for any errors in the spelling or presentation of your name on the hard copy certificates. Should you require a replacement certificate due to an error regarding your name, you will be charged for a replacement certificate. If you supply an incorrect shipping address you will be charged for any duplicate certificates and postage fees required. The TEFL Institute branded certificates are issued once per week from our Head Office in Ireland and unless otherwise arranged, mailed by standard post.

If a third party has purchased the course on your behalf and you find that the course account is set up in their name, you will need to inform us of the necessity to change the name on the course account before starting your course. Once module 1 of the course is completed a name change will not be possible anymore.

In the case of any Level 5 Ofqual regulated certificates, The TEFL Institute requires the customer’s date of birth and an upload of their ID to be able to claim the digital certificate from Highfield Qualifications. If you supply an incorrect name, you will be charged for obtaining a duplicate certificate.

Lost or Damaged Hard Copy Certificates

The TEFL Institute cannot be held liable for a certificate that goes missing in the post. After the recommended time for arrival has passed, a replacement certificate should be ordered. Should a certificate be lost, a suitable claim should be made against the postage service, where applicable and if you have selected an insured delivery method.

In addition to hard-copy certificates, customers have access to soft-copy (PDF) documents that serve as proof of enrolment and proof of completion letters for potential employers. These letters are available for download from every learner’s dashboard in PDF format.

This website may also include links to other websites. These links are provided for your convenience in order to provide additional information. This does not imply that we endorse the linked website(s). We accept no responsibility of any kind for the content of the linked website(s).

To purchase a product select ‘Book Now’ or ‘Enroll’. When you’ve completed this stage, view the checkout to add or remove items.

Completion payment can be via PayPal or via Stripe with a debit/credit card. You do not need a PayPal account to purchase with The TEFL institute of Ireland.Purchasing?

To purchase a product through The TEFL institute of Ireland, we need valid email, postal and phone number details.

By placing an order with us, placed in English, you give The TEFL institute of Ireland permission to use your contact details regarding your order. These details will also be used for any future relevant marketing by The TEFL institute of Ireland only, and will not be passed to third parties.

Full details of your order are held with The TEFL institute of Ireland. Details held can be obtained from hello@tefl.ie.

Should your order fail to complete, The TEFL institute of Ireland also has the right to contact you to confirm your order.

Transactions will show in different currencies depending on the country of residence. Currencies included are, but not limited to, EUR, GBP, USD, AUD, NZD, CAD. Currencies are geotargeted. This includes the PayPal payment process.

Once the order is confirmed and funds have been received you will receive a confirmation of order via email, which will form the contract between The TEFL institute of Ireland and the customer.This email will include that you are buying from The TEFL institute of Ireland, product information, costs and link to The TEFL institute of Ireland’s full terms and conditions.

If, for any reason, you are not satisfied with the course you have purchased, you are entitled to a full refund within 14 days of buying directly on our site.*

*Note: Refunds issued under the 14-day cooling-off period are subject to an administration fee of $35 USD / $45 CAD / £26 GBP / €30 EUR/ $50 NZD.

You cannot get a refund on an online course if you have already reached as far as Module 3 or completed the course or out of the 14-day cooling period. You have 6 months to complete the course from date of purchase – please note, this is not when you first log-in to the course for the first time. *If the course is on flash sale/limited time offer cheaper than €30/£30/$30 there is no refund applicable.

If you are unable to attend or wish to change the date for your course, please let us know 7 days before your course date. You can reschedule free of charge on one occasion for the next available course within the next four weeks.

If a request for a date change reaches us on shorter notice than the 7 working days, it can only be accepted up to 24 hours before the start of your course. In this case, a fee of €40 / $45 / £35 will be due for a course within the next 4 weeks.

Should you miss your classroom date without notice or within 24 hours of the start date, you will have to purchase the 10-hour classroom course again at the full price subject to availability.

If you request a refund with less than 24 hours’ notice before the course commences, you are ineligible for a refund.

Prices are subject to availability.

You cannot receive a refund of PDF guides purchased as they are automatically sent to your email, and we cannot revoke access to them.

You cannot receive a refund on your extension of the course as this is added automatically to your account.

For hard copy certificates, you can request a refund. This is at the discretion of the TEFL Institute of Ireland. Factors of the request include but are not limited to; the certificate printed already, the request being outside the 14-day cooling off period, the cost being lower than the admin fee.

We aim to answer your voicemails, emails, live chat and all messages within 24-48 hours. Please allow more time during weekends and public holidays. Should you require our tutor support and contact the academic team, they’ll aim to answer your query within 24-48 hours, depending on the nature and type of assistance required.

For complaints or any other customer service related queries, you can contact us on the following:

For TEFL training, email hello@tefl.ie or telephone +353 (01) 556 3038 . We will endeavour to reply to your request within 1 working day (Monday to Friday) to acknowledge receipt and resolve any complaints within 28 days.

We at the TEFL institute of Ireland have set out these terms and conditions to clarify the relationship between you, the website visitor, and the TEFL institute of Ireland.

Under no circumstances will we share your information to third parties (unless it is an application to a school/agent), and we will take all necessary precautions to ensure that this information stays within The TEFL institute of Ireland.

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